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Junior Operations Engineer

More About Me?
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MAIN INFO

A Glimpse on me

Hey, I’m Harshvardhan Saxena, a Tech enthusiast passionate about Software D

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Currently, I work as a Junior Customer Operations Engineer at Open Systems, where I focus on Automating Network & its operations, analyzing data to provide valuable insights to drive business decisions and ensuring seamless connectivity for global clients.

My journey began with an internship at Open Systems, where I built a Slack bot during the Swiss-based HA-CK'24 hackathon to enhance collaboration within mission-critical teams. I also earned a Process Engineer (PE) certification, deepening my expertise in network monitoring, user account management, and issue resolution.
While I continue to master networking in my current role, I am actively pursuing my passion for software engineering, sharpening my skills in full-stack development, automation and problem-solving. My goal is to transition into an SDE role, leveraging my technical foundation to build impactful solutions.


Apart from these I'm a statistics enthusiast, hold an insane passion for computer gaming and love to play football.My motivation to purse Engineering was because the number of internet devices were outnumbering the human population and the world needed saving -pun unintended XD. My key motivation factor that drives me everyday is because I thrive for success since the very beginning of my journey.

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September, 2024 - Present

Open Systems

Junior Customer Operations Engineer

Full-Time

Automated network operations workflows using Azure Synapse Analytics, Grafana, Loki, and Prometheus for efficient data analysis. Resolved ISP contract breaches, optimizing compliance and revenue for 200+ customers. Ensured MEP user count verification, translating network insights into actionable business decisions with finance and procurement teams.

March, 2024 - September, 2024

Open Sytems

Customer Operations Intern

Internship

Developed a Slack bot at HA-CK'24 hackathon to streamline expertise discovery and enhance team collaboration. Achieved Process Engineer (PE) certification, mastering network monitoring and user management. Improved third-party communication and troubleshooting by resolving ISP-related issues for global clients.

June,2023-July,2023

Hitachi Rail

Linux/Networking & Signalling Automation Intern

Internship

As an intern, I worked on configuring linux machines,designing layouts and automation tesing for a government sanctioned project which is first of a kind in the Indian Railways.

Janurary, 2022 - Janurary, 2024

Antidote By SekG

Game Tester

Part Time

As a PlayTester, we participate in alpha/beta testing, prototyping and stress-testing for various leading organizations.

2020 - 2024

Bachelor of Technology(B.Tech)- Jaypee Institute Of Information Technology(JIIT),Noida

Information Technology & Engineering Major ( I.T. )
[ OPERATING SYSTEMS, DATA STRUCTURES & ALGORITHMS, NETWORKING, CRYPTOGRAPHY, DATABASE MANAGEMENT SYSTEMS, DISTRIBUTED CLOUD COMPUTING AND ALGOS, QUANTUM & STATISTICAL MECHANICS, SENSOR AND ANDROID PROGRAMMING, AGILE DEVELOPMENT, S/W CONSTRUCTION USING MICROSERVICES AND K8'S, FOG & EDGE COMPUTING ]

2020

XII Standard- RYAN INTERNATIONAL SCHOOL,NOIDA

Central Board of Secondary Education(CBSE)
[ ENGLISH, PHYSICS, CHEMISTRY, MATHEMATICS, COMPUTER SCIENCE(c++) ]

2018

X Standard- RYAN INTERNATIONAL SCHOOL,NOIDA

Central Board of Secondary Education(CBSE)
[ ENGLISH, HINDI, MATHEMATICS, SCIENCE, SOCIAL STUDIES]

What I Harbor?

Technical Pursuits

Problem Solving
C/C++/Python

The backbone of every Engineer, problem solving & optimization using C++ as my main primary language

Web Development

Crafting dynamic and user-friendly websites such as the one you are scrolling right now!

Networking & CyberSecurity

Internship + FTE managing global sites and customer needs 24*7

Linux

The GodFather of operating systems inspired me to have hands on experience on Ubuntu,OpenSuse,RedHat,etc...

Android Development

Possess basic mobile application development skills using (JAVA)

Communication & Teamwork

I strongly believe in radiating ideas,discussing alternatives and optimizing workflow through a holistic approach

My Projects

A Glimpse

All Web Development C++/C Android Development Python
portfolio view project

Outcome Based Education(OBE) AUTOMATION

Project Objective: A state of the art system to automate the OBE curriculum to facilitate Faculties,HOD as well as Adminitrative department manage the various marking patterns,schemes,parameters to evaluate students hassle free and remmvoing machine dependency ,human errors & improve evaluation and assessment strategy.

About Project

  • Date - 2022
  • Purpose - Minor Project
  • Tools - HTML, CSS, JavaScript, React, BootStrap, Java(Spring), MySQL, Tomcat
  • View -GITHUB
portfolio view project

JOJO
-A Discord Bot

Project brief:

A Discord bot for other bots! Insane right?? Discord bots are AI-driven tools that can help you automate tasks on your Discord server. They make it a lot easier to build a community that is truly engaged and can be used to moderate your server, welcome new members, or even ban people who are creating a bad environment for everyone else. Hence this bot serves as a master bot to suggest all other bots.

Sample

  • Date - 2021
  • Purpose - Discord Community
  • Tools - Python, Discord.py, Web-scrapping, Data Manipulation, Bot-Framework
  • Discord - LIVE
portfolio view project

WOMEN SAFETY APPLICATION

Project brief:

An android application: Women Safety App is user friendly application built in Android Studio, it is simple to implement,easy to understand, that works on the concept of gryoscope and accelerometer and warns its close relatives with a plethora of information in lightning fast speed

Sample

  • Date - 2023
  • Purpose - Community Project
  • Tools - Android Studio, Java, Gradle, Software Development Kit(SDK), Android Emulator
  • APK INSTALL - here
portfolio view project

Lost & Found Department

Project brief:

Your One time portal to all lost and found things in an automated fashion completely driven by the concepts of OOP's(Object Oriented Programming) using C++

Sample

  • Date - 2019-2020
  • School Level - My First Project
  • Tools - C++, OOP's,
  • Link - github
portfolio view project

Bella-Ciao
-A Smart Food Delivery System

Project brief:

Nowadays Airways system is most time cutting mode in which we can travel to other cities / countries in a min time. Problem statement is to find the minimum cost to travel from one country to other country. Hence our objective is to find the best route so that cost of travelling gets minimised. Initial Approach is to use graphs and adjacency matrix to resolve our initial issue.

Sample

  • Date - 2021
  • Purpose - Leviate local food delivery system
  • Tools - C++, OOP's, Data Structures, Algorithms, STL
  • Link - github
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FIND ALL MY PROJECTS HERE:
contact

Get In Touch

Phone

+91 8595174602

Email Address

harshsaxena5434@gmail.com.

Address-Noida(201301)

Uttar Pradesh,India


                                                                                                                                                           
Made with by

Harshvardhan Saxena :)

personal portfolio

Category - Web Application

Project brief:

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Project info

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